Shipping Policy

Thank you for choosing Solarah! We're committed to delivering radiant comfort to your doorstep with a seamless, worry‑free experience. Please review our shipping and delivery details below.

Shipping Methods and Timelines

We ship all orders via YunExpress Standard from our logistics centre in mainland China.  
Orders are processed within 1–3 business days, excluding weekends and Chinese public holidays.  
Once your order is on its way, you will receive a confirmation email with a tracking number.  
Delivery times after dispatch depend on your location:

• United States: 7–12 business days
• Canada: 8–15 business days
• Other international destinations: 10–20 business days

Shipping Costs

Shipping is free on every order, worldwide. The shipping cost is already included in the product price you see — no surprises at checkout.

International Shipping

We ship worldwide, including the United States, Canada, and most countries.  
Please be aware that international orders may be subject to customs duties, taxes, or import fees levied by your local customs authority. These charges are the responsibility of the customer. We recommend contacting your local customs office for more information.

Delivery Delays

We work hard to get your order to you as quickly as possible. Occasionally, delays may occur due to weather, carrier issues, customs inspections, or peak holiday seasons.  
If your order is taking longer than expected, please reach out to us — we'll investigate and help resolve any issues.

Order Tracking

Once your order is processed, you will receive a tracking number in your shipping confirmation email. You can use that tracking number to follow your parcel's journey.  
If you have any questions about your order status, our customer support team is here to help.

Shipping Restrictions

We are unable to ship to P.O. boxes, APO/FPO addresses, or certain remote areas where carrier service is unavailable.  
Some products may have size or weight restrictions that prevent shipping to specific destinations. Any such restrictions will be clearly noted on the product page.

Returns

We offer a 30‑day return window from the date you receive your item. If you're not completely satisfied, contact us at info@solarah.net to initiate a return. Once your return is accepted, we will provide a prepaid return shipping label and instructions — you won't have to cover return postage. Items must be in their original condition, unused, with tags and packaging. For full details, including refund timelines and exceptions, please see our Refund Policy.

Contact Us

If you have any questions about shipping, your order, or anything else, our team is ready to assist you:
Email: info@solarah.net
We respond to all messages within 48 hours.